Office Tel: 0161 367 8088 | Email: email@example.com
Shop Tel: 01829 749 065 | Email: firstname.lastname@example.org
8. Cancellations and Returns
8.1 The buyer has the right to return the goods within 7 days of delivery, except where a product has been made to order and is without fault.
8.2 The buyer may cancel the order prior to it being dispatched wither by written notice to us or by e-mailing giving details of the products ordered and reason for cancellation. A full refund less any charges will be given within 7 days. Notification by phone is not sufficient.
8.3 Once we have been notified of the return of the goods and have received the goods back, we will refund or re-credit the buyer on the original card used for the purchase within 30 days for any sum that has been paid by or debited from the buyer for the product upon the products return to us.
8.4 If we have delivered the products to the buyer and the buyer wants to cancel the contract, as described in clauses 8.1 and 8.2, the buyer must retain possession of the goods until the returns/cancellation notice has been sent to us within the relevant time limit. The buyer must retain possession of the goods until the returns/cancellation notice has been sent to us within the relevant time limit. The products cannot be used and must be in the exact condition as they were delivered including packaging. The buyer is ultimately responsible for returning the products to us at the buyers own cost before a refund is issued. If we have to collect the goods for return then the buyer will have to pay the original delivery charge. The products must be returned to Hunters North Ltd, address in the definitions section. If the products are returned in a different, used or damaged state to that of when they were delivered then a full refund will not be given. Alternatively, we will organise for the goods to be collected on a mutually convenient date. In this case, the buyer will be re-credited with a full refund minus the exact cost of collecting the goods. Only upon acceptance by us of the returned goods will a refund take place. If the buyer does not cancel the contract in accordance with clauses 3.1 and 3.4, the buyer shall be deemed to have accepted the goods (except for manufacturing faults) and will not be liable to return the goods to us.
8.5 We recommend that if returning goods to us, you use a recorded – delivery service as we are not responsible for any goods until they have been returned and received.
8.6 Please note that if a mattress has been taken out of its original packaging we cannot accept the return of it for hygiene reasons.
8.7 Your rights to return goods are protected under the EU Distance Selling Directive.
8.8 We reserve the right to cancel any contracts between you and us if we so desire and for whatever reason.